Privacy Policy

• Account: parent's name, email, phone number and password (stored only in scrambled, hashed form).
• Child: the name and age you enter, and the child's lesson progress. Children do not create their own accounts; a parent provides these details.
• Orders: what you bought and when, and the delivery name, address and phone number for printed books.
• Webinar registration: name, WhatsApp number, email, child's age and city, if you give them.
• Security and licence checks: the devices you sign in on (browser and system type), internet (IP) address, approximate city and country from that address, and when lessons and books are opened.
• Payments: handled by Razorpay. We receive the payment status and reference, never your card, UPI or bank details.

• to create your account, give access to the levels you bought and track your child's progress;
• to take payments, send receipts and deliver printed books;
• to send account emails (welcome, password reset, reminders) and webinar details;
• to show prices in the right currency for your country;
• to protect your account and our content: the device limit, the email watermark on videos and books, and spotting unusual activity;
• to meet legal duties, such as keeping payment records for tax purposes.

Only with services that help us run the website, and only what each needs:

• Razorpay — processes payments;
• Amazon Web Services (Mumbai region) — hosts the website and database, stores backups and sends our emails;
• Microsoft 365 — our business mailbox, when you write to us;
• WhatsApp — when you message us or join a webinar group;
• ip-api.com — looks up the country and city of an internet address for pricing and security;
• courier or postal services — your delivery details, for printed books.

We may also share data if the law requires it.

We use only what the website needs to work: a sign-in cookie that keeps you logged in, and small settings stored in your browser (for example which device this is, and whether you closed the webinar invitation). We use no advertising or tracking cookies.

• Account and progress data: while your account is open, and deleted within 90 days after you ask us to close it.
• Payment and order records: as long as Indian tax law requires (currently up to 8 years).
• Security logs of lesson and book views: about 30 days.
• Backups: overwritten automatically within about 60 days.

Data is stored on secured servers in India and sent over encrypted (HTTPS) connections. Passwords are hashed, access is limited to our administrators, and backups are kept in protected storage.

You can ask us to see, correct or delete your personal data and your child's, or withdraw consent to messages, by writing to rashmi@myphonetics.com. We reply within 30 days. Deleting your account ends access to any plan you bought.

For privacy questions or complaints, contact the Grievance Officer, My Phonetics: